berkah Casino & Sportsbook Data Care

This page describes what we collect when you use berkah and how we keep that data protected. We at berkah collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your data to third parties. We do not use your information for marketing without your consent. Our data handling follows standard encryption and access controls across all our systems.

When you open a berkah account, we ask for your name, date of birth, identity number, email, phone number, and payment method details. We use this information to verify your identity before your first withdrawal, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and maintain your account records. We retain transaction history indefinitely so you can audit your own activity and for tax compliance purposes.

Our berkah servers may sit outside your jurisdiction. We encrypt data in transit and at rest. We limit employee access to personal information to those who need it for account support, fraud prevention, or legal compliance. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

What We Collect on berkah

We collect the following information when you use berkah:

• Account information: name, date of birth, identity number, email, phone number, residential address.
• Payment information: your registered e-wallet or bank account details, deposit and withdrawal amounts, transaction timestamps.
• Game activity: your spin history on slots, your bets on sportsbook markets, your live-dealer table sessions, your esports market activity.
• Device and network information: your IP address, device type, operating system, browser type, network connection speed.
• Cookies and tracking: session identifiers, preference settings, login history.

We collect this information to verify your identity, process your payments, settle your game outcomes, detect fraud, and comply with applicable regulations. We do not collect information about your income, employment, or credit history unless you voluntarily provide it during account recovery or dispute resolution.

How We Use Your Data on berkah

We use your data for the following purposes:

• Account verification: We verify your identity before your first withdrawal to prevent fraud and comply with anti-money-laundering regulations.
• Payment processing: We use your payment method details to process deposits and withdrawals through our payment partners.
• Game settlement: We use your game activity to calculate your winnings and losses and settle your account balance.
• Fraud prevention: We monitor your account for suspicious activity, unusual login patterns, or unauthorized access attempts.
• Legal compliance: We retain records to comply with applicable regulations in supported jurisdictions.
• Customer support: We use your information to respond to your inquiries, resolve disputes, and provide account assistance.

We do not use your data for marketing, profiling, or behavioral targeting without your explicit consent. We do not share your data with third parties except as required by law or to process your payments through our payment partners.

Third-Party Processors on berkah

We work with third-party service providers to operate berkah. These include payment processors for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet; cloud hosting providers; and fraud detection services. We require all third parties to maintain confidentiality and use your data only for the purposes we specify. We do not authorize third parties to use your data for their own marketing or profiling.

Your Rights and Our berkah Commitments

We at berkah commit to the following practices:

• Data access: You can request a copy of your personal data held on berkah by contacting our support team. We will provide this within a reasonable timeframe.
• Data correction: If your information is inaccurate, you can request correction through your account dashboard or by contacting support.
• Data deletion: You can request deletion of your account and associated data, subject to legal retention requirements. We will delete your account within a reasonable timeframe after your request.
• Withdrawal of consent: If you have consented to marketing communications, you can withdraw that consent at any time through your account preferences.
• Complaint resolution: If you believe we have mishandled your data, you can file a complaint with our support team or with your local data protection authority.

We retain your transaction history indefinitely for tax and audit purposes. We retain your account information for as long as your account is active, plus a reasonable period after closure for legal compliance. We delete cookies and session data after your login session ends or after a period of inactivity.

Cookies and Tracking on berkah

We use cookies to maintain your login session, remember your preferences, and track your activity on berkah for fraud prevention and analytics. These cookies are essential to platform operation. We do not use cookies for third-party advertising or behavioral profiling. You can disable cookies in your browser settings, but this may prevent you from logging into berkah or using certain features.

Data Retention and Deletion

We retain your personal data for as long as necessary to provide our berkah service and comply with applicable law. Transaction records are retained indefinitely for tax and audit purposes. Account information is retained for the duration of your account plus a reasonable period after closure. If you request account deletion, we will remove your personal data within a reasonable timeframe, except where we are required by law to retain it.

International Data Transfers

Our berkah servers may be located outside Indonesia. When we transfer your data internationally, we apply the same encryption and access controls as we use domestically. We do not transfer your data to jurisdictions with weaker data protection standards without your explicit consent. If you have concerns about international data transfers, contact our support team.

Contact Us About Your berkah Data

If you have questions about our privacy practices, wish to access your data, or want to file a complaint, contact our berkah support team through your account dashboard or via email. We will respond to data requests within a reasonable timeframe. Our support team is available to assist with account security, data access, and privacy concerns.