berkah Platform Account Terms
When you open an account on berkah, you agree to our terms of service. These terms govern how we operate our platform, how you use your account, and what happens if disputes arise. We set out our policies on deposits, withdrawals, bonus credits, game rules, and account closure. Our terms apply to all account holders on berkah, regardless of location, payment method, or game category.
Our berkah services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. If you access berkah from a region where our services are not permitted, we reserve the right to suspend or close your account without notice.
These terms are binding once you create your berkah account. By logging in and using our platform, you accept all conditions outlined below. If you do not agree with any term, do not use berkah. We may update these terms at any time; continued use of berkah after an update constitutes acceptance of the new terms.
Account Opening and Verification on berkah
To open a berkah account, you must provide accurate personal information including your name, date of birth, identity number, and contact details. We verify this information against official records. Providing false information is grounds for immediate account closure and forfeiture of any balance. Your account is personal and non-transferable—you may not share your login credentials or allow others to use your account.
Your first withdrawal on berkah triggers identity verification. We ask for your name, date of birth, ID number, and phone number. Verification typically completes within hours. Once approved, future withdrawals process faster. If verification fails, we will contact you to request additional documentation. Accounts that fail verification after multiple attempts may be closed.
Deposits and Payment Methods on berkah
We accept deposits via six e-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and four Indonesian banks: mobile banking, local payment, online payment, and e-wallet. E-wallet deposits settle instantly. Bank transfers via virtual account settle within our standard processing window, typically faster during business hours. We do not charge deposit fees; any fees charged by your payment provider are your responsibility. Deposits are final once credited to your berkah account—we do not reverse deposits except in cases of technical error or fraud.
Deposits on berkah are non-refundable
Once you deposit funds into your berkah account, those funds are yours to use on our platform. We do not refund deposits except in cases of unauthorized access or technical error.
Withdrawals and Settlement
Withdrawals on berkah always return to your original deposit method. If you funded your account via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, the withdrawal returns to your registered e-wallet account. This protects your security and ensures funds reach the correct recipient. Request a withdrawal from your dashboard, confirm the amount, and track the status in real time. E-wallet withdrawals typically settle within minutes; bank transfers may take a few hours depending on your bank and time of day. Weekend and holiday withdrawals may settle on the next business day.
We reserve the right to delay or refuse a withdrawal if we suspect fraud, money laundering, or violation of these terms. We may request additional documentation to verify the legitimacy of your withdrawal request. Withdrawals are subject to our standard processing window—we do not guarantee instant settlement regardless of payment method.
Game Rules and Settlement
All games on berkah—sportsbook, live-dealer tables, and slots—operate according to published rules. Sportsbook bets settle automatically once fixtures conclude. Live-dealer games settle when the dealer completes the round. Slots settle instantly after each spin. We do not accept disputes about game outcomes once settlement is final. If you believe a technical error occurred, contact our support team with the game ID and timestamp within 24 hours of the disputed transaction.
Our berkah Policies and Commitments
Bonus Credits and Terms
We may offer bonus credits to new or existing account holders on berkah. Bonus credits are subject to terms including wagering requirements, time limits, and maximum-cashout restrictions. These terms are displayed when you claim a bonus. Bonus credits are not cash—they are credits usable only on our platform for game play. If you do not meet the bonus terms within the specified timeframe, the bonus expires and is forfeited. We reserve the right to cancel any bonus if we detect abuse, fraud, or violation of bonus terms.
Account Suspension and Closure
We may suspend or close your berkah account at any time if we suspect fraud, money laundering, underage access, or violation of these terms. Suspension is immediate and may be permanent. If your account is suspended, you cannot access your balance until the suspension is lifted. If your account is closed, we will attempt to return your balance to your registered payment method within 30 days. We are not liable for any losses resulting from account suspension or closure.
Dispute Resolution
If you dispute a transaction or game outcome on berkah, contact our support team within 24 hours with the transaction ID and details. We will investigate and respond within 5 business days. If we determine an error occurred, we will correct it. If we determine no error occurred, the dispute is closed and no further action is taken. Our decision on disputes is final and binding. We do not accept disputes submitted more than 30 days after the transaction.
Jurisdiction and Applicable Law
Our berkah services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. If you access berkah from a prohibited jurisdiction, we reserve the right to suspend or close your account. These terms are governed by the laws of the jurisdiction where berkah operates. Any legal action arising from these terms must be filed in that jurisdiction's courts.
Regional Considerations
Account holders on berkah span Indonesia's major cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—are available nationwide. During peak periods like Liga 1 finals or Piala Indonesia matches, or holiday seasons like Idul Fitri and Idul Adha, our platform may experience higher traffic. We maintain service availability across all regions, though withdrawal processing may take slightly longer during holidays due to banking delays.
Changes to These Terms
We may update these terms at any time. Changes take effect immediately upon posting to our berkah platform. Continued use of berkah after an update constitutes acceptance of the new terms. If you do not agree with updated terms, you must close your account. We will notify account holders of material changes via email or in-app notification when possible, but notification is not required for the changes to be binding.
By maintaining your berkah account, you acknowledge that you have read, understood, and agree to be bound by these terms. If you have questions about our terms, contact our support team. Our berkah services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.